SimpliSafe outside cameras are worthless. If your cams don't have the latest update already, we'll get it to you soon. @Austin we hear you. We sincerely thank you for your patience as that work continues. As I mentioned in a different comment, we've made some progress, but we're still working on it and more improvements are on the way. All of mine are also on 120VAC, I set them on the lowest resolution to speed up connection, it doesnt help, so its not a bandwidth issue. Advanced security from the outside in 1080p HD video. With the Old/Gen1 system I just placed their indoor cameras on my covered porches - and they worked great (as I had power). Lava. Edit again: Still the same issue, no improvement at all to date (3/22). While it does include some performance optimizations, results may still vary. This same sensor could be programmed (@99% capacity trigger) to prevent sleep mode. And I'm with @fredmcbride. It's especially useful if your camera watches over high traffic areas, like a busy street. Battery life and motion zone performance seem better, but not wake up time. We'll keep you updated when it's closer to launch. If I have a camera and it's plugged into AC, I want to be able to pull it up in a browser or app and watch real time video, 24/7, for as long as I want to. As I mentioned in a different comment, we've made some progress, but we're still working on it and more improvements are on the way. It can take 5-10 sec. Someone left my house, the camera recorded 22 seconds. I have so much money invested with all the other devices, it's crazy to think about switching. I've already done a hard reset with no improvement. These seem to be just as intermittent as the recordings. I'm thinking of mounting it on a tree in the yard. Discussions around our indoor camera, also known as the SimpliCam, happen here. With users that have mesh wireless systems the lag is even greater, I routinely wait up to 30 seconds before a camera becomes viewable. dave scarlett. It's an incredible camera for an award-winning security system at a fair and honest price, as always. If I buy the cable to keep the camera powered up all of the time will my sensitivity increase (camera doesn't need to wake up for recording)? The Power Adapter should be keeping your camera charged. Further tips and tricks for troubleshooting the camera's connection to WiFi can be found here. Its not rocket science guys. Dont mean to piggyback and pile on on another post, but this post seems to have the momentum on the slow response time topic. The issues I am having are similar to those reported. @djmac +1. Thanks, Edit: Still waiting to hear "something" from SimpliSafe @davey_d. For this fairly-expensive camera, how did this not get tested in QA before sold? Beating a dead horse but the wake up times are pretty bad. Totally useless for its purpose. VERY SLOW to start to record and even worse is getting them to WAKE and stream the live video. @Brianb I understand your frustration. Our engineers are well aware of the feedback from users like yourself, and we're continuing to work on improvements, especially to performance. Auto record sensitivity. SimpliSafe and Vivint are great companies. It's useless! I think he saw the camera and turned around. Now, they're a solid 3 stars. For this fairly-expensive camera, how did this not get tested in QA before sold? are they accepting refunds due to this issue? Email was sent out it will be another 5-6 months for smoke detectors. What does the product roadmap look like? The latest firmware version is. @ltoddjohnson we do have the Permanent Mount on the way, that takes advantage of the tripod socket on the bottom of the camera. Some gets missed entirely. Ok. But our engineering team continues to work on further optimizations. we hear you. We are now in April No better. In fact, the power cord is worthless. So SS, what happens if Im robbed and law enforcement doesnt respond because of a sleeping camera, seems like paying a bit more for some additional programmers would be cheaper than possibly paying lawyers. Customer service says "only records while there is motion" THE VEHICLE was MOVING! If your cams don't have the latest update already, we'll get it to you soon. From there, you can select a new duration in 30-second increments. My wife went to cottage today and made several trips in and out of the house right past the front yard camera. The Tech (??) Also the length of the cord on the Solar Panel and AC plug in. I really think that if the camera is on a power source, it should be always awake as it has power and does not need to conserve power. The Wake-up is an issue as it takes time. biggest mall in japan; gayton car crash; best compensator for 9mm carbine; hsbc visa signature; skyrim golden hills plantation. Catching the back of someones head as they walk away is not very helpful. Oh my gosh, the outdoor camera drives me insane. The software always gave us the option to "turn off all" or to selectively turn off cameras we didnt want to record depending on the alarm location. Easy to use and install with no tools or wiring required (batteries included). Slow response time to activate camera. And I'll hard-wire for power if needed. Additionally, users can create custom activity zones to monitor the areas they want to. This would not impact sleep for battery only cams as they rarely maintain 99%, they would still go to sleep as normal to retain the charge. Seems a software change could do that. The SimpliSafe wireless outdoor camera is a much-anticipated addition to the SimpliSafe home security family. Thanks. Comparatively, SimpliSafe is the most affordable, and Vivint is the most versatile. Build your security system. You're in Apple territory here for peripherals and to be blunt, it takes some balls to charge Apple money for something that is not an Apple product. It can take 5-10 sec. I had to remove the battery and charge it. Agreed! Also, why isn't the camera awake full time when it is plugged in versus on battery. Doorbell v2.6.2.171 on s/n 05017AE with motion detection limited to people and grid highlighted just to the walkway and it still pings my phone every 3 seconds when the flag (outside the detection zone) waves in the wind. Over $1K in useless cameras and solar panels wasted. So sorry to hear about your experiences. What I'm experiencing is when a delivery person walks up to my front door the camera doesn't capture him until he is walking back to the truck at appox.20 ft. SimpliSafe Wireless Outdoor Security Camera Visit the SimpliSafe Store 4.2 out of 5 stars 996 ratings Amazon's Choice in Home Security Systems by SimpliSafe $178.64$178.64 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. It does NOT help at all. These are disappointing - and misleading as being sold as a security camera. (And I know we're not the only ones.) I just installed mine last week and since the camera takes 20-30 seconds to wakeup, door-knockers just leave. Just bought a new Gen 3 system with the security cameras. MPN. IN fact, it is difficult for me to see how this keeps one safe - and should not be sold as a "security camera". that's a good idea. I have been experimenting over the last month with different settings and have even tried changing the location for a different angle, nothing is working. No frontal video. But it currently does not affect the Deep Sleep behavior of the camera. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. The SimpliSafe Mobile app A screwdriver for mounting on wood or vinyl surfaces A 7/64 drill bit for mounting on brick, stucco or tile surfaces Compatible USB adapter ( 5V, 7.5W+, 1.5A+, not included) A 2.4GHz network connection Note: the Outdoor Camera's optimal temperature threshold is -4F to 122F The more I read about this issue the more I wish I had known this prior to purchase! massage centre in lahore 24 hours. Fifty. Tech support won't help either. Why does it take SO LONG for the New Outdoor Cam to wake up? For now, these are no more than glorified toy cams, and less of the security hardware that it is advertised as. The problem can be fixed with a software workaround. I have the same issue very slow to wake-up. These are disappointing - and misleading as being sold as a security camera. I've got a 2nd battery ready to go. That uses the local RF signal, rather than WiFi - the same connection that the sensors use to signal to the Base Station. 0680569237811. . UPC. Test SimpliSafe in your home for 60 days. "Max number of outdoor security cameras allowed per user is 5." Our engineering team is working on a solution that takes wired power into account. The priority (at launch) was on maximizing battery performance. Best Prices Today: $219.96 at SimpliSafe | $219.99 at Best Buy The camera is powered by a hefty battery similar to what you'll find in a Ring doorbell. unfortunately we are not able to provide specifics on roadmaps or launches. So Very unhappy. SSCO1. At this time they load very quickly and perform well. @davey_d No better service. We need a refund on our cameras. Both of my cameras wont record until the person is long gone, and they're hooked up to a power source. The camera must wakup to take a recording so wakeup the network communication as well. It is motion sensored so it will record and send you recordings of whoever walks close to it. How much more time will it take SS to get this problem corrected? I'm okay charging the battery more often. Cameras are the pits!! While backing out, there was a collision with another vehicle. The Wake-up is an issue as it takes time. It wasn't recorded. Or fastest delivery Tue, Nov 1. The second is less documented, or not at all. I want to see who's coming, not who's going. The camera must wakup to take a recording so wakeup the network communication as well. This means that when motion is triggered it catches the "end of the act" if at all. My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. Unable to view multiple cameras at the same time. @almann23 hope they get em fixed with the next update or 2. Outdoor Camera Firmware 1.10 (September 2022). -48dB, 14mBit bandwidth available (and it doesn't interrupt any of the rest of the camera streams). SimpliSafe 8 Piece Wireless Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant, White : Amazon.sg: DIY & Tools. So if the change is implemented, it will take some time. Has anything been done about the slow wake up time for these out door cameras? Would be sensible if one detected motion they all woke up so at least stand half a chance of getting any meaningful footage. I just hope SS will push out updates to improve the functionality of the camera so it is best poised to do what I bought it for: capturing video footage. Why doesnt SS, throw more resources into solving this easily solvable problem. Mike, try putting your 2.4gHZ routers on 5gHZ and save the 2.4 for the cameras. the other thread mentioned an update to fix it, when is that coming out? @jaredschindler yes, this is the case. The SimpliSafe outdoor camera was designed with reliability in mind. It comes with an alarm, zoom and spotlight. For a front door area, these cameras would be useless to capture fast deliveries and such. FREE delivery Fri, Nov 4. It's just that your case is proof that our engineering team still has a lot of work to do. When I do receive an alert nothing is recorded. Not what I expected.. @sharonkissling510 absolutely nothing! SimpliSafe vs Vivint. Really disappointed. Keep an eye out for future firmware updates on the way. Example today neighbor came over and by the time notified my neighbor was already on his front porch. Where is this issue in terms of relative priority / on the product roadmap? .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Mine are going back in the box this weekend. @davey_dis there any update from engineering? Here's what happened today. :(. There should be settings where we can choose how long we want the video to record. Let's have a look at the commands at the various voice commands for using SimpliSafe with Alexa and Google Home: Via Alexa in Away Mode "Alexa, tell SimpliSafe to turn on." "Alexa, ask SimpliSafe to arm my system in Away mode ." "Alexa, tell SimpliSafe I'm going out." "Alexa, tell >SimpliSafe I'm leaving." Please add this to your list, SimpliSafe. Mine are going back in the box this weekend. NO dif still 5-6 sec delay. I would return them if you're still able to get a refund. 60% of the time I need to go out of the app and then back in just to see a live view. Also, why isn't the camera awake full time when it is plugged in versus on battery. I'll forward to our devs. Has anyone else raised this marketing as an issue? They are not looking for motion continuously but periodically sampling analyzing to save battery - sometimes only using low res IR motion sensor. Due to being fed from house voltage the cameras are set to max sensitivity and 1080 for ANY motion. Ok. Meet the system. No need to pay for monitoring. Discussions around our indoor camera, also known as the SimpliCam, happen here. MSRP $170.00. Plus digital zoom and full color vision at night, so nothing slips by undetected. Every time I get the notification and open the app to see the video, it only records the tail end of the motion. All I see is people walking away. This is the functionality I want as well. In terms of features, the SimpliSafe outdoor camera is well-roundedyou've now got activity zones and motion sensitivity settings that . Tutorials/Redstone music/ Doorbell . By the time the camera wakes up the only video is of them walking away. Although there appears to only be one problem, there is actually two. yes, this is the case. Here's how it compares to the Ring Video Doorbell Pro: SimpliSafe Compatibility SimpliSafe's works with: Amazon Alexa Google Assistant By the time camera woke up my neighbor was already on their front porch. All but one of the motioned triggered recordings missed her walking by. Packed. As a new SimpliSafe user, came here looking for fixes to LATE recordings of video from the outdoor cameras. But I would rather charge the batteries more often and have quicker wake up time than live with the slow performance now. Keep it charged. System is installed in a lake cottage that sits empty much of the time. All things considered, we think the new SimpliSafe outdoor camera is a great choice. Unable to have multiple simultaneous streams from one camera, at least while it is recording. . All I get is the back of peoples heads as they leave my porch. We like having an alarm that we . - $50 for the outdoor charging cable and AC Adapter. If I buy the cable to keep the camera po. But I do not see the battery discharging and I run it with full detection and spot light. I am having the same issue. I purchased the power cord thinking it would help with the "waking" of the camera. Hurry up the new programming. Mounted to monitor sidewalk to front door installed looking front door to sidewalk. Well, unfortunately, I too have the NO WAKE UP problem SS. The device isnt complex enough to the presence of the 12VDC supply line voltage, but it does have a battery charge sensor, it sends warnings at different capacity levels. Blue . Waking the camera that should always be on is beyond frustrating. If I have a camera and it's plugged into AC, I want to be able to pull it up in a browser or app and watch real time video, 24/7, for as long as I want to. I have the exact same issue. Mine updated today to v1.4.4.262 and the wakeup lag is better. To alleviate the slow response time ss customer service recommended buying an expensivemesh wireless system, I did so, more money spent, and still no help. I have subscription with gen 3 and 2 indoor cameras. I am also told that I need to get a specific wi fi extender or another camera to face the opposite direction looking back at the original camera.. Well, spending more money on a SS/system problem doesnt make sense. My message on Thanks for your patience jumped below, Just installed the outdoor camera a couple days ago and noticed it was slow to wake up. Additionally, the SimpliSafe outdoor camera can withstand extreme temperatures from -4F to 122F and is IP65-rated, offering dust and water resistance. NO, you're lucky to see what you do. I've already forwarded this to our devs. I can have like 4 to 5 seconds of missing beginning video thus missing "the action". Not to defend Simplisafe, but to refer to history, the Simplicams and doorbell pro cameras were a lost slower when first released too. While this doorbell is SimpliSafe user's only option, it's not a bad one. Once the camera has cooled back down, it will turn back on and resume functioning. Now I find out its the slow wake up issue causing the problem. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. I find it totally unacceptable that these SECURITY cameras do not provide any semblance of security. When I first bought them I'd rate them a 2-star. @gailw Not sure on what you mean with the power cord as it does keep the battery full and it show on the cameras page a charge symbol (really looks like a dot on the app) on the battery. Especially for cameras that are plugged into power full time like mine are. That's a great idea. No changes! Thanks for your patience. I still can't get mine to connect to wifi. This can be changed from your Xfinity app. I haven't noticed any improvement in startup time for my two outdoor cameras since the latest firmware upgrade. Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. When I try to bring them all up now, the last one appears to not want to wake up. Doesn't sound like it's a top priority smh. Dollars. we're definitely working on it, Bigmike. We sincerely thank you for your patience as that work continues. When triggered on motion this results in not capturing video of the action. I spent a lot including the solar option and its worthless. So by default, if you arm in Home Mode, the system starts up right away.But if you arm in Away Mode, it gives you 60 seconds to get out of the house first.How much a month is. BATTERY CHARGE AND INSTALLATION I know SS moves slowly to fix things, but I certainly hope it comes sooner than later! 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