Restart your computer to complete the installation. Reboot again. In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install. Windows 10S 64-bit. That version wasn't on my support page but was on the HP Thunderbolt Dock G2 support page here:https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock-g2-with-combo-cable/21816261. When I try to run the firmware update, it says this about my Thunderbolt Controller driver: Device driver out of date. Please select the desired operating system and select Update to try again. the condition of your operating system and data might vary based on your selection. Restart the computer. After the updates install, restart your computer when prompted. Please try again shortly. Fix Win10 USB Print issue, Finding your Serial Number Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. HP can identify most HP products and recommend possible solutions. The installer says I have N/A Installed version but when I go to my Device Manager and look it up there, I'm on version 17.3.72.2 or version 0.0.01 behind what I need to install the firmware. Having it to support existing signout flows. By using this site, you accept the. Intel Thunderbolt 3 Driver for Windows 10 Oct. Refresh. For additional information, see the HP Support Forum. Increasingly frustratingany help out there? Restart your computer to complete the installation. Please select the desired operating system and select Update to try again. but are not supported by HP. {{#each this}} You will be given 2 or 3 prompts in a separate window. Some features of the tool may not be available at this time. The opinions expressed above are the personal opinions of the authors, not of HP. (Shouldn't this be backwards compatible?) This is available in the " Docks/Stands " section. Intel Thunderbolt 3 Secure Connect for Titan Ridge DT. Give it a try on your PC! -, Include keywords along with product name. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Didn't find what you were looking for? {{#if (eq ../this.length 3)}}. Download and install the latest Realtek USB GBE Ethernet Controller Driver for the docking station. If necessary show More Details On Details tab look for msiexec.exe, highlight to End Task. Try manually selecting your operating system. After the driver update process completes, connect the AC adapter to the Dell WD19TB/WD19TBS dock first and then attach the Thunderbolt 3 (USB-C) cable to the computer . We're sorry about that, please try again. Note: This tool applies to Microsoft Windows PC's only. Finding your Product Number. These might work with your PC, Intel Thunderbolt Controller. 11 (best of everything offered Jan. 2022) Windows 11 doesn't recognize Anker Apex Thunderbolt 4 Hub. If you have deleted the windows.old file from your computer, How does HP use product data collected with this service? HP ZBook Dock with Thunderbolt 3 not working with Windows 11, First Time Here? Let HP identify any out-of-date or missing drivers and software. Copyright 2022 HP Development Company, L.P. Identify Download Install Product Homepage Software and drivers for HP Thunderbolt Dock Choose a different product series Detected operating system: Windows 7 (64-bit) Choose a different OS We were unable to retrieve the list of drivers for your product. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. We apologize for this inconvenience and are addressing the issue. This could take up to 3 minutes, depending on your computer and connection speed. Yes. Windows 10, 64-bit. Windows 11 Support Center, USB connected printers don't print / not recognized. When I go to https://thunderbolttechnology.net/updates, that page redirects me to the HP support page for the HP-specific one. Third-party forums and websites might suggest alternative driver solutions or workarounds. Is your notebook plugged in and not charging? HP's Virtual Agent can help troubleshoot issues with your PC or printer. Note If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. The one that does not work is a HP 15-EF1023DX running Windows 11 Home. The Virtual Agent is currently unavailable. Some features of the tool may not be available at this time. See HP Business PCs and Workstations tested with Windows 11 to check if your computer model was tested by HP. - edited HP can identify most HP products and recommend possible solutions. The Recovery window opens. to go back. It shows compatibility for the HP EliteBooks and ZBooks but seems to work for my laptop too. In Windows, search for and open Check for updates. Two simple steps to show what drivers are available for your product. By using this site, you accept the Terms of Use and Rules of Participation. Need Windows 11 help? Examples: "DeskJet 2130 paper jam", "EliteBook 1040 G3 bios update". It has been developed by Intel, in collaboration with Apple. Your session on HP Customer Support has timed out. Not for HP devices. Are there alternative drivers available? I was eventually able to get it to re-detect the Thunderbolt Controller after trying a few things but now the firmware on my HP Thunderbolt Dock G2 is only partially updated. Ask the community. USB connected printers don't print / not recognized. Select your operating system and version HP encountered an error while trying to scan your product. Ask the community. The PC you are currently using does not match the PC you have selected. New Thunderbolt Controller driver for 13-ae012dx needed to u New Thunderbolt Controller driver for 13-ae012dx needed to update HP Thunderbolt Dock G2. How do I get it out of this limbo and fully updated? Or, view all available drivers for your product below. Update your Windows 11 or Windows 10 computer using Windows Update. Wait until the installation has finished, then click on continue. Last . I tried downloading directly from Intel but they only have a version available for the Intel NUC. HP Business PCs and Workstations tested with Windows 11. Applies to. Windows 11 Support Center, USB connected printers don't print / not recognized. Thunderbolt is a brand of hardware interface for the connection of external peripherals to a computer. Click Search automatically for drivers, and then follow the on-screen instructions. We apologize for this inconvenience and are addressing the issue. Select your desired files and a list of links will be sent by email. If you perform a disc cleanup, refresh, From P00S4C-B2H: 17.4.75.250 to P00S4C-B2P: 17.4.77.400. to revert to your previous operating system. I am currently on installed package version 1.0.38.1. Please try again shortly. The list of recommended drivers for your product has not changed since the last time you visited this page. Learn more, HP Support Solution Framework is downloading. Before you go back to a previous version of Windows, do the following: Although your personal files should not be affected by going back, HP recommends that you back up all important data (personal When I click on the link for the G2 with Combo cable I get this message: Didn't find what you were looking for? Windows reminds you that you need your old password, if applicable. How can there be NO drivers? Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Go to HP PCs - Reset the computer for more information. For computers sold after October 2021 with compatible hardware, HP has tested and approved specific software and drivers to Select an operating system and version to see available software for this product. HP can identify most HP products and recommend possible solutions. Please wait while we gather your contact options. Intel Thunderbolt 3 connection management application and driver, https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98877.exe, I did it by searching the exact version number needed and found this FTP site:ftp://ftp.hp.com/pub/softpaq/sp87001-87500/It's sp87962. Product detection timed out. It let the firmware update complete successfully for the HP Thunderbolt Dock G2 to version1.0.60.1 Rev.A but also1.0.62.1 Rev.A. PC Data Center Mobile: Lenovo Mobile: Motorola Smart Service Parts COMMUNITY My Account / Anguilla Antigua and Barbuda Argentina Aruba Australia Austria Bahamas . . Fix Win10 USB Print issue. Windows 11 Support Center, USB connected printers don't print / not recognized. Javascript is disabled in this browser. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. HP Notebook Support Community (in English), HP Desktop Support Community (in English). Firmware cannot be installed. Do not turn off or unplug the computer. Step 4: In the search box, enter Thunderbolt . Read the What you need to know screen, and then click Next. The Virtual Agent is currently unavailable. your computer release updated software and drivers in Windows Update when they are tested and approved. Windows 11. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. in general, i don't believe hp tests external thunderbolt drives directly connected to the Zbook 17 g2 mobile workstations, only displays i would suggest you make sure your Zbook is up to date with bios, and other drives. Simply ask a new question if you would like to start the discussion again. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Having it to support existing signout flows. Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix. I cannot however see it in the device manager even when turning on 'view hidden system devices'. Information Win10 - USB Printing broke post Windows update. There must be a solution somewhere. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. 09:30 AM. By default, Intel SSU will take you to the "Summary View". How does HP install software and gather data? This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. We apologize for this inconvenience and are addressing the issue. Windows 11 Pro 64-bit 12th Gen Core i7-1280P 32GB RAM I have had the motherboard replaced, tried a handful of drivers (Windows 10 drivers from Lenovo, Intel NUC driver package, www.catalog.update.microsoft.com) all of varying version numbers and via various methods (running the exe package, manual install via device manager). Simply ask a new question if you would like to start the discussion again, https://thunderbolttechnology.net/updates, ftp://ftp.hp.com/pub/softpaq/sp87001-87500/, https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock-g2-with-combo-cable/21816261. screen, select an answer, type any additional details into the Tell us more field (optional), and then click Next. Device Manager - System Devices - Thunderbolt Controller . Modify your browser's settings to allow Javascript to execute. The information provided is provided "as is" without warranty of any kind. Uninstall the current driver, then run the installer again. Here you can see how using my service tag I can download drivers for Windows 10,64-bit (no Windows 11 present). HP Support Solutions software requirement. of losing your important data. We were unable to find any drivers for your product. Having it to support existing signout flows. This package installs the software to enable Thunderbolt Controller 9A1B and 9A1D software and driver. After going back, you might need to reinstall some apps and programs, and reset any settings changes that were lost. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Release date : 05-Oct-2018. 1.0.60.1 Rev.A but also1.0.62.1 Rev.A. I got the one I posted for you from the Elitebook 850 G5. While there make sure to update all other drivers including Chipset, BIOS, Display, Sound, Network, USB and all other posted drivers that are newer than the ones presently installed in Device Manager. Step 3: After that, select the Others option. or reset in Windows 11, you do not have the option to go back. The opinions expressed above are the personal opinions of the authors, not of HP. The list of all available drivers for your product is shown above. Thunderbolt display from b550-e gaming. I have plugged the thunderbolt device in and the laptop makes the noise to indicate that a connection has been made. Right now, the HP Thunderbolt Dock G2 firmware updater says my installed version of the Thunderbolt Controller is N/A. Locate the file in your browser window, and double-click to begin installing. For more information about Thunderbolt, please visit www.intel.com/thunderbolt Report as spam or abuse This package install the Thunderbolt Driver . HP and any third-party hardware manufacturers of components in On the Why are you going back? Let's get you started! Your session on HP Customer Support has timed out. For the best results we recommend you use our download and install assistant. This page requires Javascript. That's the most recent driver listed on my support page, 17.3.72.250 Rev.A. (This runs in a separate window), Once installer is complete click the 'continue' button below. 2) Right click task bar to open Task Manager. BoulderJ said: I have installed the latest Intel TB driver for the Asus Thunderbolt EX 4 card in my PC (v1.41.1134.0), but cannot find the MS TB Control Center app on the MS store. 09:24 AM #10. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Uninstall the current driver, then run the installer again. Locate the file in your browser window, and click to begin installing. That version wasn't on my support page but was on the HP Thunderbolt Dock G2 support page here: First Time Here? If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". If you don't see the dialog box prompts, it probably means you need to install our software. Copyright 2022 HP Development Company, L.P. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. Finding your Product Number. The TB app from Asus will not install on my system (install process just dies). In the list of devices, expand the component that you want to update. Nov 6, 2021. When Go Back is complete, log in with the user account name and password from your previous version of Windows. Detection completed. The eGPU drivers are as well in its last version, but as I said, my eGPU is undetectable. By choosing to install, I agree to HPs terms and conditions on data collection. How does HP install software and gather data? By using this site, you accept the Terms of Use and Rules of Participation. Step 2: Then, head over to the Support option and select Software and Drivers from the drop-down menu list. Click Search automatically for drivers, and then follow the on-screen instructions. See your browser's documentation for specific instructions. Detection was successful but you dont need any new drivers at this time, Visit the product home page for more support options. Click on the menu where it says "Summary" to change to "Detailed View". Intel has informed HP of potential security vulnerabilities identified in the Intel Thunderbolt Driver for Windows which may allow escalation of privilege in the non-Declarative Componentized Hardware (non-DCH) driver versions and denial of service in the Declarative Componentized Hardware (DCH) driver versions. OK, lets get started! Thunderbolt Control Center INTEL CORP Developer tools | (103) Free Get in Store app The Intel Thunderbolt Control Center may be required to be installed for your Thunderbolt port to work properly. I've read about people needing to turn on Thunderbolt in BIOS and other settings. Read each recovery option carefully before determining which to use, because Before proceeding, please go to the product page of your Host PC and install the Intel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10 or 16.3.71.300 or later for Windows 7. Driver detection is now available for the desktop download experience. i recommend HP SDM ( https://ftp.hp.com/pub/caps-softpaq/HP_SDM_Setup.exe ) SHOP SUPPORT. If you used a different password with the previous Windows version on your computer, you might need your old password. Check documents on compatibility, FAQs, upgrade information and available fixes. you do not have the option to go back. Choose 'yes' and agree to any terms in the installer window. Windows 11 S-Mode. Javascript is disabled in this browser. Examples: "DeskJet 2130 paper jam", "EliteBook 1040 G3 bios update", HP Support Solutions Framework - Windows Service, localhost Web server, and Software, Remove "HP Support Solutions Framework" through Add/Remove programs on PC, Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10, Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. i tried the headphone with my other laptop and it worked fine. Detected operating system: We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. The 15-ef1023dx does not have a Thunderbolt port. Thunderbolt driver allows you to connect devices such as storage devices, monitors, other peripherals to the system, by using the Thunderbolt port. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. No thanks, I will download and install manually, If you aren't seeing any pop-ups, click here. The detected OS is the operating system that we have detected you are using. screen, click No, thanks. Please try again. 04-16-2020 The opinions expressed above are the personal opinions of the authors, not of HP. The last step the instruction said was to perform the following via Command Prompt, run as administrator: Wait while your system is restored to the previous version of Windows. Javascript is disabled in this browser. . HP has scanned your product but currently has no suggestions for driver updates. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Finding your Serial Number Use the Go Back feature in Windows 11 to restore Windows 10 on your computer. Please verify your product is powered on and connected, then try again in a few minutes. We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. Before proceeding, please go to the product page of your Host PC and install the Intel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10 or 16.3.71.300 or later for Windows 7. If, after upgrading to Windows 11, you have decided that the experience does not meet your expectations, there are a few ways I'm trying to install the firmware listed on my support page for the HP Thunderbolt Dock G2 version 1.0.60.1. Plug a Thunderbolt device into the Intel NUC and run the installer again. Windows 11 Thunderbolt Driver Download The device can be seen in 'devices and printers' in the control panel. Uninstall Device and Selected "delete the driver software for this device" - It is now no longer running in the system tray. The Virtual Agent is currently unavailable. -, Include keywords along with product name. {{#each this}} We were unable to find drivers for your product. See your browser's documentation for specific instructions. Wait until the installation has finished then click on continue. I also have a Windows 11 HP laptop but when I connect, nothing happens. -, Include keywords along with product name. Please wait while we gather your contact options. when i connect the headphone to my laptop, it does nothing. We will offer drivers and other solutions in this OS first. Driver detection is temporarily unavailable. HP does not guarantee the function or availability of drivers and software in Windows Update. I tried Windows Updates but it says I'm up to date. On the Check for updates? OS. files, photos, videos, documents, applications, software, and so on) prior to going back. Find and install updated software and hardware drivers for your computer. PC Data Center Mobile: Lenovo Mobile: Motorola Smart Service Parts COMMUNITY My Account / Anguilla Antigua and Barbuda Argentina Aruba Australia Austria Bahamas Bangladesh Barbados Belarus Belgium Bermuda Bolivia Brazil Bulgaria Canada Cayman Islands Chile . If there are any available updates, they begin automatically. Has anyone been able to find a version of theIntel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10? Right-click the device, and then click Update driver. If it doesn't, you can download it from this link: Thunderbolt Control . . Select the desired files and choose 'Download files' to start a batch download. HP's Virtual Agent can help troubleshoot issues with your PC or printer. How to install Double-click Thunderbolt Software Installer.exe. SHOP SUPPORT. I have also installed the Thunderbolt driver that just came out on Nov, 5th but still my thunderbolt ports are not detected (nor my eGPU). Is your notebook plugged in and not charging? You only need to do this once to guarantee a faster support experience at any time. The laptop that works is a HP EliteBook 840 G5 running Windows 10 Pro. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. If your operating system is not listed then HP may not provide driver support for your product with that operating system. Check documents on compatibility, FAQs, upgrade information and available fixes. Finding your Serial Number See your browser's documentation for specific instructions. If your installation required an external USB flash drive, you must use the same drive Win11 Thunderbolt driver refers to a type of Windows 11 driver for Thunderbolt devices. We were unable to retrieve the list of drivers for your product. On the next reboot you should now see a PCIE Uplink device that needs a driver. Im about ready to return the laptop for the simple reason that USB devices cant work through the dock? thunderbolt 3 port not working windows 11. i have a rog headphone with a usb c connector and it worked fine with my laptop for almost a year but it stopped working today. How does HP install software and gather data? Modify your browser's settings to allow Javascript to execute. There is no clear driver which labels itself as a thunderbolt . Keep your PC turned on and connected to AC power for the duration of the go back process. In my case I had to remove the Marvell INF file as well. Your session on HP Customer Support has timed out. Take precautions to protect your computer from viruses or malware before you install any driver HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Selected operating system: Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Some features of the tool may not be available at this time. Please select the desired operating system and select "Update" to try again. The dock is not designed for the consumer laptops. Click Next. We were unable to retrieve the list of drivers for your product. I have a HP ZBook Thunderbolt 3 Dock that works fine with my Windows 10 HP laptop. This page requires Javascript. If a specific hardware component is not working correctly, you can update it in Device Manager. Here is the List, Click or run in your browser window to install, Let us detect the drivers you need for this HP PC, Our automated tool will simplify the choices you have to make. The Go Back option is only available for ten days after the installation of Windows 11. You must choose the 'open' or 'OK' options to continue forward. Please try again later. We just purchased the HP OMEN 45L, i9-12900K, DDR4, RTX-3090 graphics, Win. In Windows, click Search, search for go back, and then click Go back to Windows 10. By using this site, you accept the. If your computer is not tested by HP or the software and drivers are not available on the HP site for Windows 11, use Windows This tool will detect HP PCs and HP printers. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Right-click the device, and then click Update driver. Thank you for your patience. Examples: "DeskJet Ink Advantage 4670 paper jam", "EliteBook Folio 9480m bios update". 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